Understanding library users’ preferences and expectations of online help
نویسندگان
چکیده
منابع مشابه
Remote Library Users: Needs and Expectations
LIBRARIES OF M.I. TYPM iwk:PROVIDING an increasing number of resources that users can access from remote sites. Academic libraries, in particular, are becoming partners in their parent institutions' distance learning programs. As a result, library staff now work with remote users (both students and faculty) with their own unique characteristics, needs, and expectations. To promote user satisfac...
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ژورنال
عنوان ژورنال: Reference Services Review
سال: 2016
ISSN: 0090-7324
DOI: 10.1108/rsr-12-2015-0054